Website Privacy Policy 

At Alitec.sg, accessible from www.alitec.sg, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Alitec.sg and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Alitec.sg. This policy is not applicable to any information collected offline or via channels other than this website. 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

• Alitec ensures that personal data are collected for appropriate purposes consistent with the PDPA.
• Notifications at the point of data collection will clearly inform individuals of the purpose via privacy policy.
• In cases where additional personal data is required for the same purpose due to a business process change or regulatory requirements, individuals will be notified, and fresh consent will be obtained.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

The use of personal data is restricted to the purposes for which consent has been obtained.

Regular audits ensure that personal data usage is within the scope of the obtained consent.

Transfers of Personal Data Outside of Singapore:

•  Alitec generally does not transfer personal data to countries outside of Singapore. If necessary, consent will be obtained, and steps will be taken to ensure that the data continues to receive protection equivalent to the PDPA standards.

Consequences of Not Consenting and/or Providing Personal Data:

• Individuals who do not consent or provide the necessary personal data may find that their ability to interact with Alitec and receive services is hindered.

Log Files

Alitec.sg follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Alitec.sg uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Alitec.sg.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Alitec.sg, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Alitec.sg has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Alitec.sg's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Alitec.sg does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Withdrawing your consent 

• The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
• Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within thirty (30) business days of receiving it. 
• You also have the right to withdraw any consent that you have given to us. Please email your withdrawal request to [email protected] indicating your instructions clearly.

Access to and correction of personal data

• If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below. 
• Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request. 
• We will respond to your request as soon as reasonably possible. In general, our response will be within seven (7) business days. Should we not be able to respond to your access request within thirty (30) days after receiving your access request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

Accuracy of personal data

• We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

Retention of personal data

• We may retain your personal data for as long as it is necessary to fulfil the purposes for which they were collected, or as required or permitted by applicable laws. 
• We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data were collected, and are no longer necessary for legal or business purposes.

Data Security

We take the security of your personal data very seriously. Our website is committed to protecting your information through the following measures:

1. Encryption:
   We use industry-standard encryption technologies to protect your personal data during transmission over the internet. This includes Secure Socket Layer (SSL) encryption to ensure that any data exchanged between your browser and our servers is secure.
2. Access Controls:
   Access to your personal data is restricted to authorized personnel only. We enforce strict access controls and require all staff members to adhere to confidentiality obligations.
3. Data Storage:
   Your personal data is stored on secure servers protected by firewalls and other advanced security measures. We regularly update and maintain our security systems to ensure your data remains safe.
4. Regular Security Audits:
   We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems. This includes penetration testing and vulnerability scanning to ensure the continued security of your data.
5. Secure Payment Processing:
   All payment transactions made through our website are processed through secure payment gateways that comply with PCI-DSS standards, ensuring that your financial information is handled securely.
6. Data Breach Response:
   In the event of a data breach, we have procedures in place to promptly respond, including notifying affected individuals and relevant authorities as required by law.
7. User Responsibility:
   While we take all necessary steps to secure your data, it is also important that you protect your account credentials and avoid sharing your password with others. Always log out of your account when using shared or public computers.
8. Changes to This Clause:
   We may update this Data Security Clause from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review it regularly.

DPO Contact

email:  [email protected]